Update to Rx 2.2.2, Teamviewer no longer works

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kevin
Posts: 6
Joined: Fri Mar 30, 2018 6:54 pm
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Tue Apr 03, 2018 12:40 am

Hello all,

I recently upgraded one of my Stage servers to Rx version 2.2.2, and everything is working nicely

The only issue I have noticed is that the TeamViewer program (under Settings - Programs) is grayed out and no longer able to be opened through the program shortcut

Has anyone else experienced this, and if so knows of a workaround?

Thank you

Kevin Ring
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Michael Eckschlager
Posts: 112
Joined: Thu May 11, 2017 7:09 am
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Tue Apr 03, 2018 8:15 am

Hi Kevin,

there's a relative easy way to fix that.
Please open the file "programs.xml" in the folder "C:\ProgramData\AV Stumpfl\Wings Engine GUI\".
In this "programs.xml" the icons are linked with the corresponding programs and so you just have to replace the name of the teamviewer.
So instead of the old name "AV Stumpfl Supportmodul_8_AVStumpfl.exe" you should now insert "TeamViewerQS.exe" in the line of the path.
Here is a screenshot how it should look after editing the file.
TV programs edit.png
Save the file and restart your engine.
The teamviewer should become available again ;)
If you need further help just write us again.
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Best Regards from Austria
Michael Eckschlager
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AV STUMPFL GMBH | Michael Eckschlager | Technical Support
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kevin
Posts: 6
Joined: Fri Mar 30, 2018 6:54 pm
Contact:

Tue Apr 03, 2018 2:57 pm

Thank you Michael, that solution worked perfectly and was incredibly simple to implement

Thank you for all that you do!

Kevin Ring
Evolve Media Group
Las Vegas, NV USA
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